Blaze Link - Privacy Statement .

Safaricom Data Protection Statement

RAPID Matrix

Decision Point






Enterprise Risk Department


Regulatory & Public Policy

Legal & Secretarial



Document review

Next Review Date

Documentation will be reviewed on need be basis and/or in response to changes in our working arrangements, in line with integrated document and Record Management procedure.

Document History and Version Control




Reason for Change / Change Detail



Karimi Ruria

First draft for discussion and piloting.



Karimi Ruria

Second draft incorporating comments from Enterprise Risk



Karimi Ruria

Final draft



Karimi Ruria

First draft for discussion and piloting.



Karimi Ruria

Revised statement in line with revised Data Protection Policy



Karimi Ruria/

Linda Anene

Revised in line with revised Data

Protection Policy




Karimi Ruria

Senior Manager, Public Policy

Linda Anene

Legal Counsel - Regional Ops, Tech, Corporate Centres




Joyce Kimaru

Principal Information Risk Officer

Mercy Ndegwa

Head of Department - Public Policy

Ken Kaberia

Head of Department – Enterprise Risk Management

Fred Waithaka

Head of Department – Legal & Secretarial Services

Stephen W. Chege

Director –Corporate Affairs

1.0 Policy Statement

Safaricom is committed to respecting and protecting your privacy in compliance with the applicable laws and obligations on data use and privacy.

In order to demonstrate this commitment, Safaricom has provided this Statement to explain to you how it collects, uses and protects subscriber information. This Statement should be read together with the terms & conditions of use for other Safaricom products and services. Where there is a conflict, this Statement will prevail.

2.0 Scope

This Statement applies to all customers .

3.0 Definitions 

References to

4.0 Statement Details

4.1 Collection of Information

Safaricom collects your personal information with your knowledge and consent when you:

contact Safaricom with a query or complaint;

Safaricom may also collect your information from other organisations including credit-reference bureaus, fraud-prevention agencies and business directories.

4.2 What Customer Information is collected?

The information we collect and store about you (“Customer Information”) depends on the Safaricom and third party products and services you use and subscribe to. The Customer Information includes but is not limited to the following:

4.3 Use of Information

We may use and analyse your Customer Information for the following purposes:

4.4 Retention of Information

Safaricom will store your information for as long as required by law or regulations. If there is no statutory or regulatory requirement, Safaricom will only store Customer Information for as long as it is needed.

4.5 Disclosure of Information

4.6 Protection of Children

4.7 The Use of Cookies

4.8 The Use of Hyperlinks

4.9 Access to Information

To update your information go to https:/ and sign in to my Safaricom self-care to look at your personal information. You can change how we get in touch with you and your account details whenever you like.

4.10 Safeguarding and Protection of Information

Safaricom has put in place processes, resources, controls, tools and other measures to protect your information from unauthorised access, accidental loss or destruction.

4.11 Non-Compliance with this Statement

Safaricom shall have the right to terminate any agreement with you for failure to comply with the provisions of this statement and reject any application for information contrary to this statement.

4.12 Amendments to this Statement

Safaricom reserves the right to amend or modify this statement at any time. If Safaricom amends this statement, it will post any changes on the Safaricom website so that you will always know how your personal information is being used or shared.

5.0 Statement Effective Date

3rd July 2018

6.0 Related Documents/References