Blaze Link - Terms and Conditions.


  1. Welcome

The following terms and conditions govern your access and use of this website ("Site") and the content and services offered to you through this Site including but not limited to access to the Blaze Platform (the “Platform”) offered to you through this website ("Site").

  1. Acceptance of terms

2.1 In order to access any of the services available on the Platform you will be required to accept these terms and conditions. You will be deemed to have accepted these terms by: 

2.2 We suggest that you print out and keep a copy of these Terms and Conditions for your records. In addition to these Terms, there may be additional terms and conditions which apply to individual services which you will be required to accept when registering for the particular service.  

  1. The Services

3.1  Eligibility

This Service is open to the following categories of all Safaricom PrePay youth subscribers:

3.2 Eligible subscribers will have access to a range of specific products and services including but not limited to:

  1. Registration for the Products and Services

Subscription to the products and services offered will be through the Blaze platform.

  1. Terms of Use of the Products and Services

(i) these terms and conditions;

(ii)any applicable law or regulation. 

  1. Password and Account Security 

  1. Prohibited use of the services

7.1 You, and any persons you allow to use the Services through your access to the Services, are not allowed to:

terms then we encourage you to promptly inform us by contacting our customer care service. We are not responsible or liable for any failure to remove, block or delay in removing, any such infringing content or material or third party material from the Service or for any good faith but wrongful removal of third party material.  

  1. Use of your information

Safaricom may hold and use information provided by you for a number of purposes, which may include:

  1. Cost of using the services

9.1 Equipment

You will need to provide all equipment necessary to access the Service. If your equipment does not support the relevant technology allowing you to access the internet then you will not be able to use this Service.

9.2 Cost and Charges

Safaricom will currently not charge you to sign up/register for the Services, obtain an email address or vary or change the email address save as may otherwise be communicated by Safaricom from time to time. However, Safaricom reserves the right to charge for access or all of Services in the future, subject to a clear notice when accessing Services that are charged.

Further, please note that you will be liable for the cost of accessing the internet at such rates as may be prescribed by Safaricom from time to time.

In the event that you have accrued free minutes as part of the Safaricom Loyalty Scheme "Bonga" or any other promotion ran on the Platform then your use of such free minutes in accessing the Service will be subject to such other terms and conditions as may be prescribed by Safaricom from time to time.

  1. Delivery of messages and storage

10.1 Although Safaricom will take all reasonable steps to ensure that the Services are available to you at all times, it cannot guarantee a continuous fault free service. The quality and availability of Services may be affected by factors including (but not limited to) acts of God, planned maintenance or rectification work, or your equipment may interfere adversely with the quality and provision of the Services. We therefore do not warrant and shall not be liable for any delay or failure to send, receive or processing of messages, pictures, video clips and other communications or the quality of the materials received.  

10.2 You accept and recognise that the internet is not a secure environment and as such messages, pictures, video clips and other communications may be intercepted or accessed by those other than the intended recipient, manipulated, distorted, adapted, modified, stored or forwarded by others to you which may give unauthorised persons access to information stored on your PC or mobile device or may cause damage to your PC or mobile device. Safaricom accepts no liability for any loss or damage resulting from the receipt of any messages, pictures, video clips or other communications from any third parties. You will be required to take reasonable precautions while accessing websites, sending or receiving emails using the Services.

10.3 Safaricom may establish limits concerning the use of the Services for example the maximum size of an email message that may be sent or received, the maximum capacity allocated to you for storage and/or transmission of Content on/through the Network which you access via the Services.

  1. Intellectual Property Rights

All copyright, trademarks, patents and other intellectual property rights in any material or content (including without limitation software, data, applications, information, text, photographs, music, sound, videos, graphics, logos, symbols, artwork and other material or moving images) contained in or accessible via the Services ("Content") is either owned by Safaricom or has been licensed to Safaricom by the rights owner(s) for use as part of the Services. You are only allowed to use the Services as set out in these terms. If you wish to do use the Content for any other purpose other than reviewing it on the Site then you will be required to obtain the prior written permission of the owner of the rights in that material. All rights are expressly reserved.

Having noted the above you shall not be entitled in respect of any Content (wholly or partly):

  1. No Warranties

The information contained in this Site may be out of date and/or may contain other errors or omissions. Safaricom provides the Service and Content on the Site "as is" and makes no warranties of any kind, either express or implied with respect to the Service and/or the Content (including without limitation regarding their satisfactory quality, freedom from viruses or other harmful components, fitness for a particular purpose, suitability, reliability, timeliness, accuracy, completeness, security or that they are free from error) unless specifically set out in these terms.

  1. Hyperlinks and Third Party Sites

Safaricom explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Site. The inclusion of links on the Service to third party sites not controlled by us does not imply any endorsement by us of such sites and as such any transaction you make with a third party flowing from such links is carried out entirely at your own risk and we accept no liability for any losses that you may suffer as a result.

Document links are still under renovation to make them all fully accessible to software used by the visually impaired.

  1. Liability

We shall not be liable for any loss of use, profits or data or any indirect, special or consequential damages or losses, whether such losses or damages arise in contract, negligence or tort, including without limitation to the foregoing any losses in relation to:

If you are dissatisfied with any part of the Service or with any of these terms, your sole and exclusive remedy is to discontinue using this Service.

  1. Indemnity by you

You irrevocably agree to indemnify us (Safaricom Limited), Google Ireland Limited and any of our third party providers ("together indemnified persons")fully against and to hold the indemnified persons harmless on demand from all losses, costs, proceedings, damages, expenses (including reasonable legal costs and expenses) or liabilities howsoever incurred by the indemnified persons as a result of any claim by a third party resulting from your use of the Service (or use of the Service by anyone who accesses the Service via your password) in breach or non-observance of these terms. We shall notify you of any claim that we or any of the other indemnified persons receives and you hereby agree to provide us and/or any of the indemnified persons with full authority to defend or settle such claims and shall provide us and/or any of the indemnified persons with all reasonable assistance necessary to defend such claims, at your sole expense.

  1. General

16.1 Safaricom reserves the right to vary the terms and conditions of this Agreement at any time by placing the revised terms and conditions on its websites and and you will be deemed to have been bound by such variation by continuing to use the Services. You should periodically check the websites and to make yourself aware of any variations.

16.2 The construction, validity and performance of these terms and conditions shall be governed in all respects by the Laws of Kenya. 

16.3 If any provision of these terms and conditions are declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable, such a term shall be amended or at the discretion of Safaricom it may be severed from these terms and conditions and the remaining provisions of these terms and conditions shall remain in full force and effect. 

16.4 Except where these terms and conditions provides otherwise, the rights and remedies contained in it are cumulative and not exclusive to rights or remedies provided by Law. 

The failure by Safaricom to enforce at any time or for any period any one or more of the terms and conditions shall not be a waiver by them or of the right at any time subsequently to enforce all terms and conditions.

16.5 No delay or failure by Safaricom shall constitute a breach or give rise to any claim for damages or loss of anticipated profits if such delay or failure is caused by force majeure. Force majeure shall mean an occurrence which is beyond and without fault or negligence of Safaricom affected and which Safaricom is unable to prevent or provide against by the exercise of reasonable diligence including, but not limited to, acts of God or of the public enemy, appropriation of confiscation of facilities, terrorists activity or other catastrophe, strike or any other concerted acts of employees or other similar occurrences.  

16.6 You shall not assign these terms and conditions to a third party. Any unauthorized assignment or attempt to assign will automatically terminate this Service. Safaricom may assign these terms and conditions in whole or part to any third party at its discretion.  

16.7 You acknowledge and agree that by using this Site you do not rely on, shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether party to these terms and conditions or not) other than as expressly set out in these terms and conditions as a warranty.

Nothing in this clause shall, however, operate to limit or exclude liability for fraud.

  1. Suspension and Termination of the service

17.1 We may suspend, vary or terminate your use of the Service or the Site without compensation for any period during which:

may not always be possible to give advance notice. Consequently Safaricom shall not be liable to you for any ensuing loss or damages occasioned to you from such a suspension, change or termination. Termination shall however not affect the accrued rights and liabilities of either you or us.  

  1. Safaricom and Blaze Other Terms & Conditions